The Art of Caring Confrontation

What happens to my marriage if I choose to be ‘nice’ rather than honest?

‘¦if I go “silent” rather than confront an issue head on?

Usually there’s an ugly consequence.

Today I’m sharing an amazing tool I call “The Art of Caring Confrontation”.

I always assumed that going silent and being nice is better than blowing up into a raging argument.

I’m not advocating blowing up, but clamming up doesn’t work either.


Because a healthy relationship requires vulnerability.

And vulnerability takes courage, not just being nice.

I’ve learned that I tend to avoid vulnerability like the plague.

I’d much rather hide what I really feel about something than to confront it in a scary conversation.

Can you relate?

I call it ‘being nice’ rather than being honest.

‘I know how sensitive she is. I don’t want to get a reaction.’
‘Talking about it only brings up the pain of the past.’
‘Sharing how I really feel will hurt his feelings. I don’t want to go there.’

I’m so ‘nice’.


Sometimes being nice is just a big cover up job for something I’m too afraid to broach.

What a whimp!

It takes COURAGE with a capital C to be vulnerable.

There is a relationship in my family were we have gone silent for 20 years.

There are things that we do not talk about – and have not talked about for two decades. And stuff we will not talk about for another 20 years, unless something changes.

And that big fat elephant shows up and sits there in the room with us every time we’re together. And no one talks about it.

Oh, there are some people who tell me ‘Just say it because it needs to be said!’ If I did that, it would just trigger everyone’s defenses so that no one would really listen.

So, it’s easier to just be ‘nice’.

Why? Because it’s too painful to open old wounds.

Wait a minute! Too painful!?

Too painful compared to what? (Now I’m talking to myself again.)

Have I even considered the price of silence?

Evidently I’m willing to suffer a slow death over 20 years rather than facing the pain of a brief surgery that might start the healing process.

For me that’s been the price of silence. And it’s a heavy price.

OK, whew’¦! I hope there’s some value in that catharsis I just went through.

Now I want to lighten up, and apply this amazing tool to our marriages. It’s a skill you and I can use every day.

I call it’¦


This is how I’m working against that forceful tendency to go silent in a conflict.

This is how I’m learning to say what I need to say in a healthy way that leads to dialogue.

It’s a skill I adapted from the book Crucial Conversations. It’s a way to be honest while being nice.

It goes like this:


1. State the FACTS

Start with the facts because facts are less controversial.

Facts are the basis of the story I’m telling that is creating my emotions.

So start with what happened. ‘This is what I saw or heard.’Facts are what a video camera with sound would have recorded about the event.

2. Tell your STORY

This is my interpretation of the facts. The meaning I’m adding to the facts. The story I’m telling myself about what happened.

Use a sentence stem that goes something like this. ‘This makes me wonder if’¦’

3. Ask the QUESTION

A question that invites dialogue. Something like, ‘Is that what’s happening, or am I missing something?’

Here’s a real life example from Chuck and Sandy’s experience.


FACTS: ‘You asked me if I’d be willing to tear out the old tomato vines and I said I would. But then you went and did it.’

STORY: ‘That makes me wonder if you don’t trust me to do something when I say I will.’

QUESTION: ‘Is that what you’re thinking?’

At this point I was in control of my emotions because I’m not leading with my ‘story’. Rather than judging Sandy’s intent I used this process to turn on my curiosity.

And this actually made it safe and got us into a healthy dialogue.


‘Sometimes I’m afraid you’ll forget, or you’ll think I’m nagging you. So I went silent and just did it myself.’


‘That makes sense.’

Then we try to be open to a Behavior Change Request.


‘Is there a request you’d like to make?’

And this is how Dialogue becomes the means to a real change in the relationship.


‘Yes. It would be help me if you would use your Caring Confrontation skills and talk about it rather going silent and then not trust me. That feels bad.’


‘Can we have a do-over?”

Now Sandy is in the game. She’s not going silent. She’s choosing to be honest rather than ‘nice’. (But honest in a nice way.)

And she’s willing to practice it by going back over it. (We notice our skills get better when we practice them.)


FACTS: ‘Chuck, when I mentioned the dead tomato plants needed to be removed, you said you’d take them out. After a few days I noticed it wasn’t done.’

STORY: ‘That makes me wonder if you forgot or you’d changed your mind. And I started feeling frustrated.’

QUESTION: ‘Can you help me know what’s going on?’


‘Oh yeah. I was planning to do that this weekend. It did slip my mind, but I thought about it the other day and figured I could do it Saturday morning. Thanks for the nudge and reminder.’

Right on, Chuck and Sandy! Issue resolved!

But…in that first round, why did Sandy go silent?

Fear’¦fear that I would get upset.

But which is harder? Doing the surgery now and having the hard conversation, or letting it fester and become a disease in the relationship?

Can we see how avoiding conflict keeps you in conflict? I’m starting to get it.

Using a skill like The Art of Caring Confrontation opens things up so that we can stay connected and grow and heal together.

Try this out the next time you’re tempted to be ‘nice’ rather than honest.

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    Why incompatibility is the basis for a great marriage

    Marriage incompatibility can be transformed into an intimate partnership for healing and growth!

    Ever feel like you’re married to the most incompatible person on the planet?

    You’re not alone. Turns out ‘opposites’ DO attract!

    And being opposite can feel like you’re incompatible.

    But here’s a secret…

    Incompatibility is the basis for a great marriage!

    “Ok Chuck, I get it that opposites attract. But incompatibility…the basis for a great marriage? Give me a break! Is this going to be another post where you say the opposite of what we’ve always thought? Like ‘Conflict is a sign you married the right person‘?”

    I could hear your objections already and you’re not alone.

    I googled ‘relationship compatibility’ and found many who agree with you. Countless articles warning you NOT to be in a relationship with someone incompatible with you in areas like’¦

    • Strict punctuality vs. hang loose “I’ll get there when I get there.”
    • Neat-freak vs. slob
    • Spend-thrift vs. stingy-sourpuss
    • And God forbid you get into a relationship with someone who is not ‘sexually compatible’ with you.

    “Experts” are saying that differences like these will make life miserable!

    “So don’t commit!  Find someone compatible!!” 

    But recent neuroscience discoveries are turning what we thought about the marriage relationship on it’s head.

    Think about it:

    Each of those differences listed above represent opportunities for healing and growth…but only when those two “incompatible” people are together in a relationship!

    Get my drift?

    Here are two reasons I’m convinced “incompatibility” is the basis for a great marriage.

    1. Incompatibility creates opportunities to heal the past.

    Case in point: Nate and Susan.

    Nate was a very intelligent, but very quiet young man in my premarital counseling group. When I tried to point out traits in Susan, his fiancé, that foreshadow future areas of conflict, he said, ‘No way! Those are the things I love about her!’

    Nate was sincere, but he was also in the Romantic Stage of the relationship, and was seeing Susan through rose-colored glasses.

    Isn’t it cute the way she’s so expressive with her emotions! I can listen to her talk all day.

    So why is it that after only a year of marriage he found himself leaving the house because…

    She never shuts up!  


    At some point after the wedding vows, the neurotransmitters that induce the romantic love coma subside.

    That’s when we wake up to the fact that we have married someone different from us.


    The rose-colored glasses are ripped off. Welcome to the Power Struggle Stage.

    So what was going on with Nate and Susan?

    Nate had married his “Imago match”.

    His what?

    Harville Hendrix uses this term, “Imago”, to describe an image you carry in your unconscious ‘lower brain’ (brain stem and limbic system).

    And that image consists of’¦

    1) The positive and negative traits of your primary caretakers.


    2) The disowned, denied, and lost parts of yourself.

    Imago Relationship Theory posits that the selection of a romantic partner is partly unconscious, driven by an agenda which is to’¦guess what?

    Finish childhood.


    To finish childhood. To resolve the wounds, unmet needs, and frustrations that occurred while growing up.

    That’s why we fall in love and marry someone who is like our parents!

    Not in just their positive traits, but even more significantly in their NEGATIVE traits.

    Now why would I want to do that? That doesn’t make sense.

    Did I say that it happens unconsciously?

    Those positive and negative traits in your partner feel familiar. This explains in part why you’re drawn to his person and why you fall in love.

    But as you encounter the negative traits, old wounds are activated.

    Nate had that mysterious quietness that Susan was drawn to.

    And when we talked about how his childhood defenses could make her feel abandoned, she was confident that would not happen.

    He just won’t. Because we’re in love. He’d never do that.

    Don’t you just love the naiveté of the Romantic Stage of a relationship?

    But at one point, when Susan felt Nate withdrawing from her, it did activate those feelings of abandonment. And that’s when their conflicts began.

    Growing up, Susan’s mom was busy caring for younger twins, while her dad seemed married to his work. And then her dad spent whatever time left over with her brothers.

    Her method of coping was to break the rules, act out – anything to get someone’s attention.

    So when Nate activated this same feeling of rejection and abandonment by simply pulling away from her, she would become upset and demand to be heard and recognized.

    And the more he withdrew, the louder and more controlling she became.
    And the louder she got, the more he withdrew.

    At that point, so early in their journey, there was no way that Nate could have understood the pain that was driving her.

    But during therapy he was able to empathize with Susan, and to see how his pulling away from her triggered those deep feelings of abandonment from childhood.

    He realized he was not the source of her upset. He was only the “trigger”.

    In the Imago Dialogue process, Susan began making “change requests” of Nate that involved him being present with her during times of conflict, rather than “abandoning” her.

    She asked Nate for things like this…

    “The next time you feel like leaving the conversation, can we just stop talking, and will you just take my hand, look into my eyes, and just be silent with me for two minutes?”

    As he granted those requests, Susan’s wound from childhood began to heal as her longing for connection was no longer being frustrated by Nate leaving.

    Our lower brain holds pain from the past in an unconscious state, and also in the present tense (as if the wound happened yesterday).

    And the lower brain does not distinguish between individuals. It only apprehends the traits of a person.

    So when that past wound is activated by someone similar to the one who wounded you…BUT this time their behavior gives you what you needed, healing is the result!

    And your lower brain doesn’t complain, “Well, you’re about 20 years too late!”

    No! The love you’re receiving registers deep in your psyche, “Finally, I’m getting the love I wanted.” And it’s healing.

    Do you see how your marriage can be an amazing partnership for healing you never even imagined before?

    Incompatibility creates opportunities to heal.

    Wow.  Sounds simple enough, right?

    Hold on a minute.

    It sounds simple, but…it was extremely hard for Nate to grant that request.

    Why? Because Nate had spent all his years protecting himself from this kind of vulnerability. A step like this was threatening…actually terrifying!

    This leads to the second reason I think incompatibility makes for a great relationship.

    2. Incompatibility creates opportunities to grow.

    What Susan needed to heal pointed precisely to where Nate need to grow.

    Nate had never had to be present and share his emotions until he married Susan.

    Incompatibility provides an opportunity to grow and recover parts of youself that were lost and never developed growing up.

    Nate was drawn to Susan because she was so effusive and free to share her feelings. Something Nate had never developed growing up.

    How did Nate miss out on this?

    His mother was controlling. So he discovered early in life that one way to maintain a feeling of autonomy around his intrusive mother was to keep his thoughts and feelings to himself.

    Without this information, she was less able to invade his space.

    Nate learned to hide behind a psychic shield he erected as a child to protect himself from an overbearing mother.

    He felt smothered by his mom growing up, and now he was feeling smothered by his new wife.

    So Nate would respond to Susan’s ‘intrusions’ in the same way – by doing a disappearing act where he could hide his feelings from her.

    Susan didn’t realize that when Nate left the conversation, he was only trying to survive his own pain and not trying to “punish” her.

    But notice how Susan’s “change request” was a challenge for Nate to begin to learn to stay present and connect emotionally. Something he’d never had to do. Something he’d never developed. But something that he was actually very capable of doing.

    Because, in doing this, Nate was recovering a lost part of himself.

    So for Nate to provide what Susan needed most (his presence during conflict), required him to stretch. To stretch into behaviors he never learned as a child. And it was not easy.

    But through this process Nate began to feel much more “whole” as a person.

    So…not only can incompatibility create opportunities to heal, it also creates opportunities to grow.

    “But, Chuck,” Nate could have said (he didn’t say it, but many partners do), “That’s just not who I am. I’m not a ‘feelings’ person. I feel like Susan wants to change me into something I’m not.”

    I hear that a lot.

    This growth challenge is not about changing who you are. It’s about becoming more of who your are.

    It’s about recovering those things that are actually in us, but have been walled off by our childhood adaptations and defenses.

    That’s why Nate felt more whole as a person after this.

    Here’s a super big takeaway:

    Your partner’s need for healing will always point to your need for growth. And vice versa.

    An amazing thing this thing called marriage!

    What about you  today? Does your partner trigger this kind of upset in you? Or do you trigger it in your partner?

    Have you felt like giving up on your marriage because you’re “incompatible”?

    If what I’m saying is true, the best place for you to be is right where you are.

    So let me encourage you to stay put. And work toward building this kind of mutual partnership of healing and growth.

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      The secret that will reignite passion in your relationship

      Has your relationship has lost some of its sizzle?

      Or worse yet, do you feel like the flame in your relationship is about to go out? Yikes!

      Here is one way that is guaranteed to rekindle, not only your partner’s passion for you, but your passion for your partner as well. This is a twofer!

      There is a secret about your partner, that, if you can discover it, it will cause them, over time, to fall madly in love with you.

      Sometimes we refer to it as your partner’s love language. In short it’s whatever makes your partner feel loved. 

      And here’s a clue:

      It's not what you think it is! It's what she (or he) thinks it is!

      That may sound trite, but that’s where most of us mess up. 

      We assume we know and we’re offended when our efforts to show love don’t produce the desired results.

      So how do I discover that secret? One word: LISTEN.

      Again, I’m not trying to be trite. Listening is a skill that few of us have. Recent research claims that in an average conversation, we only hear 17% of what our partner is saying. 

      Why is that? I know in my relationship it’s because I can easily be triggered by my wife’s first few words, and then I  start “reloading”.

      At that point I’m not listening to her, I’m listening to me!

      Here's the secret: Do caring acts that speak your partner's love language.

      Gary Chapman did us all a favor when he wrote The Five Love Languages. If you don’t know your partner’s love language you’re missing golden opportunities to hit the bull’s eye when it comes to making her or him feel loved.
      Nice things you do are nice, but when you do something nice in her love language it ignites her heart. So waste no more time. Here’s a list from Chapman’s book. Use this simple summary to ask what your partner’s love language is:
       1. Words of Affirmation – when words of appreciation, telling me I’m doing a good job, make me feel warm inside and I feel like I’m finally getting from you what I’ve always wanted.
      2. Quality Time – when you want to spend time focused on me alone. Husbands, this means when you take her for a walk along the shore, don’t bring your fishing pole (or your phone, ouch!)
      3. Receiving Gifts – I light up when you remember me with a small gift that says “I was thinking about you.”
      4.  Acts of Service – When you help me with my day-to-day chores or responsibilities, I feel more loved than when you bring flowers or say nice things or anything else.
      5. Physical Touch – OK I know. Almost every man says that does it for me! But hold on, we’re talking about non-sexual touch; holding hands, a hand on the shoulder, a back rub. I feel especially loved when I feel your touch.

      What is your partner's love language?

      My lovely wife’s LL is Acts of Service. I can bring her flowers and she’s not impressed. I can shower her with words of affirmation and she feels like, “Words are cheap.”

      But there have been times when we’ve been in a heated stand-off, and I’ll ask myself what project is she working on in our patio garden. 

      Then before I try to resolve our conflict. I’ll just go out, pick up a shovel and start working on that project, and seriously, it’s not ten minutes before I feel her giving me a hug from behind and whispering in my ear, “I’m sorry.” 

      Doing caring acts that target your partner’s love language softens their heart and ignites their passion.

      One more for "droppings"

      It’s not just knowing your partner’s love language, it’s listening every day to hints she or he “drops”, most times unknowingly.
      I know of a husband who heard his exhausted wife say, “If only I could have one Saturday to sleep in and not have to deal with the kids.”
      He was listening and saw his opportunity. 
      The next Saturday morning, he got up early, sneaked out of bed, woke the kids up, quietly dressed them, left her a sweet note, then off they went to MacDonald’s for breakfast. Two hours later he came home and said, “Surprise!”
      To say she felt loved is an understatement.

      If you and I will do these kinds of caring acts, randomly and regularly, there will be no lacking in passion for each other.

      Give it a try and let me know how it works in the comment section below. 

      Until next week…

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